Thursday, May 5, 2011

Don't Throw your Project Manager out with the Bathwater!

At one point earlier this year, I was not allowed to talk directly to one of our vendors. I admit I was getting a wee bit sarcastic in some of our interactions, but that happens when I get frustrated. In the current economic climate people are trying to do more with less (staff) and there are new start ups. Both have growing pains and those growing pains can irritate the bejeezus out of your clients.

From what I can tell, there is a school of thought that a project manager is not needed. You may think that a team member can handle the ‘to do’ list and maintain the customer relations. It really can’t be done. Customer priorities change, not always because of poor planning on their part. They may be responding to customer or stockholder needs. They need a point person. A person who understands them and their business, not someone who is trying to get the nuts and bolts of the job done and can answer the phone while doing it.

A good project manager:

• Can see the whole picture
• Builds relationships in all directions
• Can prioritize on the fly
• Can change direction without an act of congress
• Has the ability AND the permission to make decisions

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